Refund policy
RETURN & REFUND POLICY
We want you to be happy with your purchase. If for any reason you are not completely satisfied with your order, we offer a 30-day return policy.
30-DAY RETURNS
You have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must be returned in the same condition in which you received it. Items must be:
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Unworn or unused (unless product faulty)
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In their original condition
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With all original tags, where applicable
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In the original packaging
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Accompanied by proof of purchase or your order details
Items that do not meet these conditions may not be eligible for a refund.
HOW TO START A RETURN
To request a return, please contact us at:
Please include your order number and a brief reason for the return. Where appropriate, we may also ask for photos of the item to help us process your request.
Once your return request has been approved, we will provide you with the return instructions, including the return address and, where applicable, a return shipping label.
Please do not send an item back before contacting us and receiving return instructions, as the return address may vary depending on the order.
Unless otherwise stated, returns should be sent to the address provided in our return instructions.
RETURN SHIPPING COSTS
For returns due to a change of mind, ordering the wrong item, or simply no longer wanting the product, the customer may be responsible for the return shipping cost.
If the item is defective, damaged, incorrect, or materially different from the item described, please contact us before returning it. We will review the issue and, where appropriate, provide a return shipping label or arrange another suitable solution.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@warisansarilegacy.com.
To help us resolve the issue quickly, please provide:
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Your order number
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Photos of the item
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Photos of the packaging and shipping label
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A brief description of the problem
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A video, where appropriate, if it helps demonstrate the issue
We will review the information and work with you to find an appropriate solution, which may include a replacement, refund, or other resolution.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return due to their nature or applicable regulations.
These may include:
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Perishable goods, such as food, flowers, or plants
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Personalized or custom-made products
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Certain personal care, beauty, or hygiene products that have been opened or used
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Hazardous materials, flammable liquids, or gases
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Gift cards
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Items specifically identified as non-returnable at the time of purchase
Sale items are eligible for return unless otherwise stated on the product listing.
If you are unsure whether an item is eligible for return, please contact us at support@warisansarilegacy.com before sending it back.
EXCHANGES
We generally do not offer direct exchanges.
The fastest way to receive a different product is to return the original item in accordance with this policy and, once the return has been accepted, place a new order for the item you would like.
REFUNDS
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If your return is approved, the refund will be issued to your original payment method.
We aim to process approved refunds within 10 business days after the return has been received and inspected.
Please note that your bank, credit card provider, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
QUESTIONS ABOUT RETURNS?
We are here to help.
If you have any questions about returns, refunds, exchanges, or whether a particular item is eligible for return, please contact us at:
Please include your order number whenever possible so that we can assist you as quickly as possible.
We appreciate your business and will always do our best to make the return and refund process as simple and fair as possible.