Shipping policy

INTERNATIONAL SHIPPING POLICY

FREE WORLDWIDE SHIPPING — DUTIES & TAXES COVERED

We’re pleased to offer Free Insured & Tracked International Shipping on eligible orders, with applicable import duties and taxes covered by us. This means you can shop with confidence without worrying about unexpected customs charges when your order arrives.

We carefully pack every order and work with trusted international shipping partners to get your order to you as quickly and safely as possible.

ORDER PROCESSING

Orders are normally processed and shipped within 1–3 business days after payment is confirmed.

Once your order has shipped, you will receive a shipping confirmation with tracking information. Please allow 1–3 business days for the tracking information to become active and update in the carrier’s system.

ESTIMATED SHIPPING TIMES

Typical delivery times are:

  • USA & Canada: Approximately 7 business days

  • Europe: Approximately 7 business days

  • Australia & New Zealand: Approximately 10 business days

  • Rest of the World: Approximately 7–12 business days

These are estimated transit times and not guaranteed delivery dates. While we do our best to ensure timely delivery, international shipments may occasionally take longer due to carrier delays, customs processing, public holidays, weather conditions, or other circumstances outside our control.

Once your order has been handed over to the carrier, we are unable to control the carrier's transit time or the speed of customs clearance. We appreciate your patience if your package takes a little longer than the estimated timeframe.

SHIPPING ADDRESS

Please ensure that your shipping address is complete and accurate before placing your order.

We are not responsible for delays, additional shipping costs, or undeliverable packages caused by an incorrect, incomplete, or outdated address provided at checkout.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at shipping@warisansarilegacy.com. We will do our best to assist you if the order has not yet been shipped.

Once an order has been shipped, we may be unable to change the delivery address.

IMPORT DUTIES, TAXES & CUSTOMS FEES

No unexpected customs charges — we’ve got you covered.

For eligible international orders, we cover applicable import duties, customs charges, and import taxes associated with the shipment.

You should therefore not normally be required to pay additional import duties or taxes to the carrier upon delivery for eligible orders.

Customs regulations and import requirements vary by country. Certain products, destinations, or exceptional government charges may be subject to specific restrictions or exclusions.

If a carrier or customs authority contacts you regarding an import charge that should be covered by us, please contact us at shipping@warisansarilegacy.com before making payment whenever possible. We will work with you and the carrier to resolve the matter.

REFUSED OR UNCLAIMED PACKAGES

If you refuse or decline delivery of an order for reasons unrelated to a product issue, or if the package remains unclaimed despite reasonable delivery attempts, please contact us before taking any action.

If the package is returned to us, we will review the circumstances and contact you regarding the available options.

Where a package is returned because of an incorrect or incomplete address provided by the customer, or because the customer declined delivery without contacting us, any refund may be subject to deduction of shipping, return, customs, or other non-recoverable costs incurred by us.

If a package is abandoned, destroyed, or otherwise disposed of by the carrier or customs authority and cannot be returned to us, we may be unable to issue a refund.

IF YOUR PACKAGE IS MARKED AS DELIVERED

If your tracking information shows that your package was successfully delivered to the address provided at checkout but you cannot locate it, please first check with:

  • Household members or other occupants at the address

  • Neighbors

  • Building reception or mailroom, where applicable

  • Your local postal service or delivery carrier

If the package still cannot be located, please contact the local carrier and request assistance or confirmation regarding the delivery.

Please then contact us at shipping@warisansarilegacy.com with your order number and tracking number. We will review the situation and work with the carrier to determine the best possible resolution.

Each case is reviewed individually, and where appropriate, we may offer a replacement, refund, or other suitable resolution depending on the circumstances and available shipping or insurance coverage.

DELAYED OR LOST SHIPMENTS

If your package has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at shipping@warisansarilegacy.com.

We will check the tracking information and, where necessary, contact the shipping carrier to investigate the shipment.

Because international shipments may experience delays during transit or customs processing, we kindly ask that you allow a reasonable additional period for delivery before a shipment is considered lost.

If the carrier confirms that a shipment has been lost, we will work with you to determine an appropriate resolution in accordance with our shipping insurance and applicable policies.

SHIPPING & DELIVERY SUPPORT

We understand that international shipping can sometimes be unpredictable. If you have any concerns about your order, please contact us as soon as possible at:

shipping@warisansarilegacy.com

When contacting us, please include your order number, tracking number, and a brief description of the issue so that we can assist you as quickly as possible.

Every situation is different, and we will always do our best to provide a fair and helpful solution.

WHERE DO WE SHIP FROM?

We are an international online retailer with fulfillment and sorting facilities in different locations around the world.

Depending on the product, destination, and availability, your order may be shipped from one of our fulfillment locations. This allows us to offer a wider selection of products while keeping our prices competitive.

As a result, the shipping origin may vary from one order to another.

Regardless of the shipping origin, we will provide tracked shipping and, for eligible international orders, cover applicable import duties and taxes as stated in this policy.

THANK YOU FOR SHOPPING WITH US

We truly appreciate your business and want you to have a simple and worry-free shopping experience.

Our goal is to make international shopping as easy as possible — with free tracked shipping, applicable duties and taxes covered, and dedicated customer support whenever you need us.